When the tool opens click Yes to disclaimer. Right click to run as administrator (XP users click run after receipt of Windows Security Warning - Open File).Only one of them will run on your system, that will be the right version. If you are not sure which version applies to your system download both of them and try to run them. Note: You need to run the version compatible with your system. Please download Farbar Recovery Scan Tool and save it to your Desktop. It is usually used for malware and security issues however, I'm using it to look directly at several areas of the Windows Registry, firewall, and overall security to see if something code/driver related is causing the issues. Per this tool, it is a research tool that will scan your OS, and provide me with a large amount of information to help diagnose your issues quicker. Many users with the same error code have reported issues with: firewall software, antivirus software, alternative Desktop software (Parallels for example), and even Virtual Machines. We are going to do some troubleshooting here for your OS and firewall to try to discover any potential issues.
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